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Using the HELP |
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The HELP answers most of the problems and questions (~99% !).
If you don't find immediately the related topic to your question
and even if you think such question can not be answered in the help,
please try typing a Keyword in INDEX or using the
FULL TEXT SEARCH function. You will be
amazed how the
help is comprehensive ! |
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Current HTML Manual |
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Current HTML Manual (IE
4 required) is available here : English French
(1.4 Mb) |
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More support |
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If you don't find the solution, please send an email to : |
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Troubleshooting guide : |
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The section below summarizes all the problems (rare or frequent) encountered during the installation or the use of TRX-Manager. INSTALLATION AND USE TRX-Manager is written with the latest version of Visual Basic 5.0 (SP3). To run this software, you may have to update your version of Windows. TRX-Manager is compatible with the following systems : - Windows 95 + SP1 Note : You may upgrade Windows 95 to W95-SP1 by downloading a Service Pack from the Microsoft Web site at http://www.microsoft.com/windows/software/servpak1/sphome.htm Crash during installation [Top] In case of a crash during the setup process please make sure to exit all software (anti-viral software included). This crash often occurs because the setup program can't update the DLL loaded in memory by other software's. Please note that 8Mb RAM is the minimal requirement. Error messages during installation [Top] You then receive an error message of the type " Setup fails to register... ". This message appears because certain of your system files are out-of-date and incompatible with those necessary for the installation of the program. In theory this problem should not occur if your version of Windows is higher than 95 + SP1. In addition to the installation of SP1 on an old version of Windows 95, you can also solve this problem by updating the resources of your PC while launching MSVBVM50.EXE available on the TRX-Manager's CD (\VB System Files\OLE) or on the Microsoft web site at : http://support.microsoft.com/support/vbasic/runtime.asp In certain cases, a system file may be failing to register because the file may be locked (in use) at the time of file transfer. Files that commonly have this problem should be registered upon reboot of the system. Error messages at run-time [Top] These problems can occur with the first launching of the program but in general after the installation of another program which crushes the system files by older versions. That should not occur but the experiment proves the opposite. This incompatibility exists because some of the software installed are using different version of some DLL or OCX (shared programs used by other software). You may also come across the same incompatibility with any VB5 software. It will then be enough to reinstall TRX-Manager or to reinstall the Visual Basic 5.0 run-times (VB500A.EXE - VB500B.ZIP) and the MFC run-times available on the TRX-Manager's CD or downloadable on the SIMTEL web site at : http://www.simtel.net/simtel.net/win95/dll.html This correction doesn't affect the operation of the other VB5 programs. The program displays "INFO.DAT not found...." This problem may occur after an update the program if the new TRX-Manager.exe file is not installed to its initial installation folder. It can also occur if you create a shortcut for the program with the wrong startup directory. The remedy is to place the exe file (TRX-Manager.exe) in its initial installation folder or to modify the shortcut's properties (to go to the correct directory). In the worst case, if certain files used for the initialisation of the program were removed by error, it will be necessary for you to reinstall the program to the folder where your previous version was installed. Frequent crashes or lock up at startup [Top] Please try to reduce the number of program running in background. Please try also to switch Windows into 16 bits color mode : if that fixes the problem, an update of your video driver to the latest may be helpful. This problem is frequent with ATI video cards ; you may update your ATI Driver from http://www.ati.com/support/drivers/powered.html Errors related to VBAJET32.DLL or DAO350.DLL or Initialization error (Parameter 6) [Top] This error occurs because the MS Jet 3.51 database engine's DLLs on your computer are mismatched. TRX-Manager uses the MS Jet 3.50 version. It works fine with the 3.51 version but some programs feature a wrong installation package with mismatched or missing DLLs. It is generally enough to process as follow, please : - search for DAO350.DLL on
your computer (generally in C:\Program Files\Common Files\microsoft
shared\DAO) - reinstall TRX-Manager. For information, TRX-Manager is installing and requires the following MS Jet's DLL : DLL Version Under Windows 95/98, you receive
this message : -2147023067
(80070725) : Automation error. This problem occurs if the OLE
Automation system files for Windows XP are installed instead of the redistributable versions
that come with Microsoft Visual Basic (required for TRX-Manager under Win 9.X).
This may have been caused by the installation of an other application
which does not check for the platform before its installation...
The important characteristics are that the first three OLE Automation system files have the same build numbers, and that the Windows XP version of Oleaut32.dll starts with 3.50 instead of 2.40. To solve this problem, you must reinstall the OLE automation files. I have build a repair tool to help you in this process. Please download oleautomation.zip (1Mb), unzip and run Setup (Windows 9.X ONLY !). It is important you reboot your computer after the installation. See also the Microsoft Knowledge
database for more information (keyword kbAutomation).
Lastly, contact the software vendor of
the other application to obtain the correct Setup program for your
operating system. Some of the toolbars disappear [Top] Exit the program and delete the Toolbar directory (in the TRX-Manager folder) and restart the program. The toolbars buttons are not visible or are distorted [Top] There is an incompatibility
with certain video drivers. If an updated video driver doesn't
solve the problem then please process as follows : You get this message if you try to update an unregistered version of TRX-Manager. In some rare cases, your registration may have been be erased. You need to install or reinstall the commercial version of the program and to register it by entering your personal registration code into the Parameters/Registration dialog box (see Reinstallation of TRX-Manager). For any other problem related
to your registration, please ask for a support to the author at
: Reinstallation of TRX-Manager [Top] In case of serious problem, reinstalling TRX-Manager is a good solution. Please be sure to backup your log file (TRX-Log.mdb by default), your other personal files you may have created (*.mem *.swl, the dx-map...) and to uninstall any previous version from your computer. Please reinstall the commercial version using your CD or a backup. To upgrade to the current version of TRX-Manager (V2.2 or later) from FT-Manager or early versions of TRX-Manager (prior to V2.2.0), please take care to install the new version (or the upgrade) to the folder where your previous version was installed. Please note the demo version available on this site does not allow to enter the registration code. If necessary, a CD of the full version of TRX-Manager can be obtained at a lower price for registered users (see the dealer referral page). Dates and Times are displayed according to the format defined for Windows : please set these preferences from the Windows's Regional Settings Panel (Date and Time property pages). SERIAL PORTS Please check your Transceiver and interface are turned ON ! From the File menu, check you are using the right transceiver (1 or 2). The communication problems with the transceiver or the TNC generally come from the interface or a defective cable. Make sure that your interface is not running with another program. I recommend the use of the : - FIF232C (Yaesu) In some cases you may have to program your interface or to wire it. Please note that you may control your serial data line with help of the CAT Commands window. In some cases you have to check DTR Enabled (Setup) especially with the LCU-3 interface. On the other hand, the RTS Enabled check box (Setup) must be usually checked. The DTR and RTS check boxes of the PTT frame must be usually unchecked except if you use one of theses lines for switching Transmit/Receive. In case of any problem, please let CAT checked and check DTR Enabled and RTS Enabled. If you don't know how to use the TX Interrupt feature, please let the TX Interrupt Enabled check box NOT checked. If the monitoring display doesn't reflect the transceiver status, check the dual control option (Setup). Except for special cases, this option should be enabled (checked). Check that the Setup's speed is the same as that definite for your transceiver; if necessary, try to decrease or increase this speed : the Kenwood transceivers function better at high speed ; the ICOM and TenTec transceivers function better at 9600 than at 19200. If you are using an ICOM or a TenTec, please check that : - TRANSCEIVE function is
ON (CdE on TenTec) Particular case : the FT-847 [Top] Note that unlike most other transceivers, the FT-847 serial data cable is a null modem (crossed) type, not a straight serial data cable. The FT-847's microprocessor uses the same "com port" to exchange data with the FC-20, CAT programs and a clone transceiver... thus this transceiver doesn't allow you to simultaneously use the FC-20 antenna tuner and the CAT system ! It is not the fault of the programmer... No communication with ICOMs [Top] Please make sure of the transceiver's ADDRESS. Set AUTO-SPEED function of the radio as OFF and set the speed from the transceiver to the highest available value; however some models may not run properly at the maximum available speed (19200) : in that case, 9600 is preferable. TRANSCEIVE function must be set as ON. When the transceive function is ON, any changes in the operating frequency or mode on the radio is automatically transferred to the computer. Setting methods differ according to radios. Refer to instruction manual of each radio. Make sure CI-V 731 MODE is set as OFF (except for IC-735 and TenTec). Note about RS-746 Interface : it is powered by the computer via the RTS Line. Make sure to check RTS under Setup/TRX1. This little utility allows you testing the communication with your Kenwood (VB5 runtime or TRX-Manager required) : TestKenwood.zip (10K) This problem comes from bad IRQ settings. Note that 32 bits software like TRX-Manager is not able to communicate through a serial port that is already opened with the same IRQ (even if a 16 bits program is able to run). However this is not true with some PCI board such as the Lava D-serial PCI board which allows to share IRQs. Please, from the Windows device manager, please check there is no conflict. Also check that the BIOS Setup program of your PC reflects the correct parameters for the serial ports (the same ones as those displayed by Windows in the device manager). Note that in some cases, when something wrong happens at a com port (shortcut, defective cable or interface...), the Bios disabled this com port without warning. In practice the following parameters are most common for COM 1 and COM 2 : COM 1 IRQ 4 address 03F8-03FF
Note that a conflict with IRQ5 (usually used by the sound card) is not detected by Windows ! If you use an ISA PC board, check the DIP switch related to addresses and IRQ are correctly configured. When you start TRX-Manager, you may receive a message indicating the "com port already open". Since it is labelled by the system, it is right !... Unfortunately, the system does not tell you the cause. This situation may occur if : - an other program is using
the same com port (including software in background physically connected
OR NOT to any device like a modem, a FAX or a PDA...) TRX-Manager suddenly stops working [Top] Test your device (Transceiver, TNC...) with another program. Check the com port has not been disabled by the Bios program (see above). In some cases, especially on 160m, 80m, 40m at high output power, you may have a communication error when transmitting. This is caused by Radio Frequency Interference's (RFI) between your rig and your PC. You should find a hardware solution (see any Handbook) but please note this is a minor inconvenient : TRX-Manager has been written to automatically resumes any communication error (except the first one !). Most problems are coming from a wrong speed (Setup) or from a wrong mode (TRX-Manager doesn't support any Host mode). Read carefully the manual of your TNC ... Try to increase the speed to the maximum available value. It is a solution of the last chance but which can be very efficient. However, you do not launch in this operation if you don't know how to configure a serial port. You will have : - to remove the defective
serial port from the device manager While a com port on the mother card using a specific IRQ is always preferable, USB/Serial converters are supported for CAT control: to set up TRX-Manager, you have to check from the Device Manager for the com port number that has been created (Com number may be different depending on which USB device is connected to your computer). Please note to use RTS/DTR/CTS/CTS pins as required for CW/PTT keying... , RS232/USB converters built with FTDI chips are recommended (http://www.ftdichip.com/). Warning about Windows ME [Top] The software functions properly under Windows ME. However, this operating system leaves the DTR and RTS lines of the com ports in a high state at each startup. This is important to know for it can cause an unpleasant effect on the CW and PTT lines at the startup of the PC ! Running TRX-Manager and opening the concerned modules will set the DTR and RTS lines to the state required by TRX. In certain cases this problem could lock up the RS-232 interface(s) when starting your PC. A little program (ComFix.exe) has been written to allows you to set Windows ME to counter this defect (TRX-Manager or the VB5 run-times are required). CONFIGURATION OR USE OF THE PROGRAM A common problem may be coming from your Windows settings : TRX-Manager strictly uses the standard Windows 95/98 interface : if you encounter a problem entering a frequency with a decimal separator such as 0.125 or 0,125 or if you get an incorrect azimuth indication please check your Regional Settings in the Control Panel under Numbers. You have to use the same separator as the separator defined for Windows. It is best to use the period (.) as the decimal separator. It may be however that on certain international versions of Windows, this choice gives an incorrect operation : in this case choose the comma (,). At last the digit grouping symbol must be a blank (space). Configuring the CallBook (RAC) [Top] From the TRX-Manager's Preferences, under CD-Rom, you have to fill in the Drive and the Path for the RAC's Database. Please enter : - DATA
if your installation requires the CD (the database is not installed
on HD) WinRotor uses a DDE interface to communicate with TRX-Manager. In some cases this interface may not run properly when the monitoring is active. I wrote this little program (DDERotor) as an additional interface between TRX-Manager. Set TRX-Manager for WinRoror and set WinRotor for DDERotor (Universal DDE). Installing TRX-Manager V2.X on Win XP or Win 2000 [Top] If you own a CD of TRX-Manager
V 2.2.6
or later, it is compatible
with Win 2000 and Win XP. Error 5 at startup (Windows XP only) [Top] Under certain conditions TRX-Manager fails to access the registry under Windows XP. When the program is started a modal dialog box appears with the following message: Run-time error '5': Invalid procedure call or argument. You have no choice but to enter OK and the program terminates. You may avoid this problem by running the program as the Administrator. However, you do not have to Log In as the Administrator; you can continue to use your familiar login but instead of launching TRX-Manager from the START Menu try launching TRX-Manager from a command-line using the RUNAS command as follows : runas /savecred /user:administrator "c:\Program Files\TRX-Manager\TRX-Manager.exe" You can try this using START -> RUN. In the Open field paste the command shown above (Be certain to specify YOUR path. This can be found in the properties box for TRX-MANAGER on the Start Menu). Once you are satisfied that this works you should create a command file (TRX-Manager.cmd) containing that command line. Simply use notepad and save the file as TRX-Manager.cmd. Place the command file on your desktop. Alternately, you put the command file in a directory (folder) in your command PATH, then you can launch it from the START button with the RUN command; e.g.; START .-> RUN ->TRX-Manager. For brevity I named mine trx.cmd. Of course you can also place a shortcut on the PROGRAM Menu adjacent to the one supplied with the installation. The first time you launch the program using the runas command you will be prompted for the administrator's password. Subsequent invocations do not require the password. An Out of Memory error does not necessarily mean the application has run out of memory. It is possible for a VB application to return this generic error because it cannot determine a more appropriate error. Generally this happens if not compatible files with your system have been installed. Please try to remember all the program recently installed. See also Incompatibilities, Parameters 6 error, Automation error.Some incompatibilities have been reported with : - Norton Clean Sweep (but
reinstalling DOA350.DLL cures the problem) The path "....\DOA.MSI" cannot be found or any Windows Installer prompt [Top] When you launch TRX-Manager and open any database, the system prompts and search for the DAO.MSI file or you get an error from the Windows Installer. This problem occurs because the Windows Installer did not ended its last session properly. To solve the problem, you must clean up the registry using the tool provided by Microsoft at : http://support.microsoft.com/default.aspx?scid=kb;en-us;290301 You may also try to uninstall and reinstall MS Office in case of the clean up utility does not fix the problem. Problem with C:\Windows\System32\Autoexec.nt [Top] During installation of TRX-Manager, you receive this message : C:\Windows\System32\Autoexec.nt The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application. This issue may occur if one or more of the following files are missing or damaged: Config.nt, Autoexec.nt, Command.com. You must restore using the utilities provided with you system. For more information, please see here : http://support.microsoft.com/default.aspx?scid=kb;en-us;324767 How to change the language [Top] TRX-Manager supports up to six language (English, German, French, Polish, Swedish, Spanish). When you install TRX-Manager, the script selects the default language by default (the one used by your Windows Operating System). If the language is wrong or in case of you need an other language, it is possible to change the language from the "Preferences/Software" dialog box. If you don't understand the selected language, please run this little application to change the language TRX-Lang.exe. TRX-Manager and VISTA [Top] Please read all ! 0) USEFUL INFORMATION ABOUT VISTA (and User Account Control): Please note the difference between an "administrator account" and the "run as administrator" option. By design (but far from beeing clear in the documentation), an "administrator account" does not give you full control (so called "elevated administrator rights") on Vista. In fact an administrator account gives you the right to run a software "as administrator" or to set OFF UAC. To get elevated rights for a software, you have to set OFF UAC or - if UAC = ON - to run the corresponding software "as administrator" by checking the corresponding option in the compatibility tab; in the latter case you will have a prompt for confirmation each time you run this executable. In fact UAC = OFF and the "RUN AS ADMINISTRATOR" option give you the same "elevated rights"... and you can do that only and because you have an "administrator account" !.. In conclusion, the "run as administrator" option is confusing. It shoud be labelled "run with elevated rights". 1) INSTALLING TRX-MANAGER V4.X ON VISTA TRX-Manager V4.X supports Windows VISTA 32 or 64 bit. Please follow these tips: 1.1 Running SETUP:
Installing TRX-Manager on Vista requires elevated administrator
rights (you will be prompted for permission). 1.5 Possible issues for CD versions prior
to V 4.1.2 2) RUNNING TRX-MANAGER V4.X ON VISTA TRX-Manager is compatible with Vista. So please DO NOT use WIN98 or WINXP compatibility modes since TRX-Manager will certainly not work properly. In the Compatibility tab for TRX-Manager.exe, you have to keep this option NOT checked. If somethings does not run properly, please be sure "Compatiblity" checked introduces very serious and unpredictable issues... Running TRX-Manager only requires a restricted token (normal administrator) on Vista BUT while having FULL CONTROL on the TRX-Manager's folder and subfolders (by default on Vista Program Files subfolders are READ ONLY). Consequently, you may keep UAC ON and leave "run as administrator" NOT checked in order to avoid a prompt each time you launch TRX-Manager provided you do have full control (read/write rights) on the TRX-Manager's folder and subfolders. UAC = OFF is another solution but while it appears to generate less problems, it is not recommend and not required to run TRX-Manager. UAC ON is highly recommended in order to run Internet Explorer is Protected mode (what is IMHO the most important security feature on Vista). 3) AERO INTERFACE Of course running TRX-Manager under the Aero interface is possible. It is however possible you notice "not frequently used" items of the menus appear black. The work around is simple: please just define any color of your choice for 3D Objects and Menus in Windows (Appearance). 4) TRX-Manager V2.X and V3.X TRX-Manager's (V2.X or V3.X) Installer (Installshield) and Help System are NOT compatible with Vista. Installation may be very difficult and result erratic. It is NOT recommended. No support can be provided on VISTA for any version of TRX-Manager prior to V 4.0.0. 3) Issues with VB Applications Running on Windows Vista Microsoft claims a full compatibility between Vista and VB Runtimes (distributed with TRX-Manager). However it may happen that some of DLL/OCX required are missing on your system. For more information please see : Support Statement for VB
Runtime Windows® Vista Windows does not allow sharing com ports. However, several method exist : 1) DDE or OLE Links between programs.
DDE is old, slow and uninstable and not used in TRX-Manager. OLE
is much more reliable. TRX-Manager provides an OLE link with LOGic,
Swisslog and some other programs... |
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Please describe the problem carefully and indicate the type of radio,
interface and what system you are using. 