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K9SO
#1 Posted : Tuesday, July 30, 2019 5:02:42 PM(UTC)
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Hi Laurent,

One of my instances of TRX Manager will not open the log file after a Windows 10 update. I have the data safely backed up but when using this one computer, when I try to open the log file, nothing happens. Everything works on the other computers at the other locations.

I updated to 5.9 and still no success. Reboots, restarts... nothing works.
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admin
#2 Posted : Thursday, August 1, 2019 2:00:33 AM(UTC)
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Hi

What do you mean by nothing happens since something always happens...

You have an empty log book ?
The previous logbook is still displayed ?

Also, make sure your log is located in the default folder (app data).

You may also update your jet 35 db engine.
http://www.trx-manager.com/jet35.exe

73 Laurent
Laurent F6DEX
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K9SO
#3 Posted : Thursday, August 1, 2019 7:01:30 AM(UTC)
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I had to reinstall the program from the "renewal" installation link HOSENOSE sent me and it is working now. I had renewed my subscription in late March and I had reinstalled it on my other computers, but not this one. This one is at one of my remote locations.

I'm guessing it may have had something to do with the expiration.

Or something may have happened with the last Windows 10 update on this machine which happened on the same day I noticed the program malfunction ... when I clicked on LOGBOOK under the FILE menu (or F11), nothing at all happened ... no new logbook window, blank, old, or otherwise ... nothing. As if I had never pressed the menu item.

In any event, everything is back to normal and working after the renewal installation was completed ... including access to my current log files.

Thanks again and 73,

Fred
K9SO
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admin
#4 Posted : Thursday, August 1, 2019 8:42:36 AM(UTC)
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Fred

No, it is not related to the subscription. Rather to something deleted in the registry by the windows 10 update. However, it works now.

73, Laurent
Laurent F6DEX
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